Frequently asked questions

You can place an order directly on our website by adding items to your cart and completing the checkout process.

Orders can be modified or canceled within 24 hours after purchase. Please contact our customer support team for assistance.

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery.

If your order arrives damaged or incorrect, please contact us immediately with photos of the damaged items, and we’ll arrange a replacement or refund.

We accept returns or exchanges within 10 days of delivery, provided items are unused and in their original packaging.

You can reach us via email at support@shopvikko.com or live chat. Our team is available support hours, 9 a.m to 5 p.m EST.

Yes, we offer discounts on bulk orders. Contact us for more details!

Yes, you will receive a confirmation email with your order details.

We offer standard shipping. Delivery times vary depending on your location.

Yes, we ship internationally. Shipping fees and delivery times may vary based on location.

Standard shipping typically takes 3-5 business days.

You’ll receive a tracking number via email or SMS once your order is shipped. Use this to monitor our delivery.

If your order is delayed, please contact our support team, and we’ll assist in resolving the issue.

To initiate a return, contact us at support@shopvikko.com. We’ll provide instructions and a return shipping label if applicable.

For defective or incorrect items, we cover return shipping. For all other returns, customers assume responsibility for the return shipping fees

Refunds are processed within 2-3 business days after we receive and inspect the returned item.